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Senior Manager of Cloud & Delivery

Manager

Jamf | 315 - Cloud Engineering | Katowice, Silesian Voivodeship

As a Senior Manager of Cloud & Delivery, on a daily basis you will provide leadership for both Operations and Engineering leadership within Cloud & Delivery.  Your role will be to ensure teams are able to meet their deliverables and are working on the right priorities.  You will work closely with key stakeholders to meet strategic business objectives. 

The Senior Cloud & Delivery Manager will ensure their teams are aware of and understand the what, the how, and the why of current priorities. The Senior Manager should have a record of helping teams develop subject matter expertise and to grow professionally.  The Senior Manager will be relied upon to provide direction and mentoring to other Supervisors & Managers within the organization. Cloud & Delivery is a global organization and this position will be expected to travel with more reoccurring travel happening between Poland and the Netherlands.
 
Responsibilities:
- Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)
- Provides the vision and oversight of software development efforts for teams and utilizes expertise on techniques, tools, languages, and practices to guide and mentor
- Deliver quality services and ensures teams are using KPI’s and complying with SLA’s
- Helps drive decisions on key personnel hires to influence goals to department strategies
- Serve as a point of escalation for customers and Cloud & Delivery teams
- Ensures teams are compliant with SOC2 and ISO27001 initiatives, and provides support as needed
- Hold regular 1:1’s with direct reports and performs skip level 1:1’s on an ongoing basis
- Works with global C&D leadership to develop schedules and ensures global coverage for on call rotations and weekend staffing
- Leads, facilitates, and mentors teams in solving the problems of building cloud based platforms
- Prioritizes, monitors, and manages results through planning, attention to detail, and decision making
- Identifies and proactively manages and mitigates project obstacles and risks. 
- Reviews and revises project work plans as needed to meet changing needs and requirements
- Reviews and analyzes existing workflows and practices for effectiveness and efficiency
- Provides technical leadership of Jamf development projects
- Researches, understands and applies the best technical solutions for Jamf code base
- Ensures the overall code quality of services in the Cloud & Delivery code base.
- Mentors development and administration on recommended technical solutions for features, coding techniques, and tools
- Ensures consistent and effective application of Lean principles and Agile development practices
- Performs key people management responsibilities including hiring, on boarding, developing, and supervising team along with conducting performance appraisals and coaching for performance and career growth.
- Ensures the teams they interact with understand Jamf values, mission, goals and engineering priorities and can make the connection between the work they are doing and the greater organization
- Actively collaborates with the engineering leadership team to solve problems and improve the function of the engineering organization
- Mentors other Engineering Managers and Supervisors on Management practices, employee development, career growth and other disciplines
- Engages within or across teams to drive standalone initiative(s) within department aligned to company or line of business objectives
- Proactively seeks input from other departments what is working well and what can be improved
Skills & Requirements

Education and certificates:
    - 4 year / Bachelor's Degree in Computer Science or related field (Required)
    - A combination of relevant experience and education may be considered
    - Preferred Certifications/Licensures: 
    - Amazon Web Services (AWS) certifications such as Solutions Architect, Developer, and/or SysOps Administrator are helpful.  If you don’t have them don’t worry, we’ll help you become certified
    - 2 or more years of Jamf product knowledge (We will happily provide this training!)

Experience:
    - 8 – 11 Years professional experience in Enterprise Software development or Enterprise Technology roles demonstrating progressive knowledge and growth in responsibilities (Required)
    - 2 – 4 Years previous management experience (Required)
    - General Experience with Mac OS X and iOS platforms (Preferred)
    - 3 or more years working in an Agile environment is preferred

Skills:
    - Excellent Interpersonal Skills
    - Excellent Organizational Skills
    - Proven Analytical Skills
    - Ability to communicate complex technical terms in an easy to understand, non-technical manner
    - Ability to interact effectively with co-workers in a results driven culture
    - Self-starter, energetic multi-tasker, highly motivated and team player
    - Ability to engage with and establish trust and rapport with all levels of customers and employees
    - Atlassian Tools (Jira, confluence, bamboo, etc.)
    - Agile practitioner experienced in Scrum or Kanban