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Senior Manager, Sales Operations

Manager

MINDBODY | Sales | London, England

JOB SUMMARY:

The Senior Manager, Sales Operations manages support functions essential to sales efficiency and success. These include planning, reporting, sales process optimization, and sales program implementation.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Oversee the Sales Operations and all functions related to lead distribution, rules of engagement, territory management in our CRM
  • Regularly interacts with senior management or executives
  • Develop and maintain CRM dashboards to provide reporting on key metrics and analytics related to quota obtainment
  • Support sales forecasting activities via pipeline analysis
  • Create and design process improvements that provide efficient and scalable sales processes
  • Hire, train, and coach Sales Operations teams including, Operations Specialists, and Sales Coordinators
  • Manage, execute, and work to optimize the deal desk functions within the business
  • Develop and control all data governance policies and procedures
  • Monitor the sales organization’s compliance with required standards for maintaining CRM data
  • Lead and execute on cross-functional projects for key initiatives
  • Develop and ensure accurate preparation of sales reports for leadership presentations
  • Assist other sales leaders as necessary to ensure sales targets are met
  • Proactively monitor sales organization efforts and identify opportunities for sales process improvements
  • Partner with Sales leadership on defining policies and procedures
  • Collaborate with Marketing to ensure tight management and analysis of the lead management process
  • Collaborate with peers across the business to improve the overall effectiveness of our go-to-market activities
  • Proactively identify opportunities to improve sales team efficiency and lead efforts to scale standard methodologies

 

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

  • Dexterity of hands and fingers to operate a computer keyboard.
  • This position is mostly stationary and will be required to remain stationary for extended periods of time.
  • Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus.
  • The noise level in the work environment is usually moderately quiet. 

 

SCOPE OF SUPERVISION/AUTHORITY:

Will receive training and guidance when working on new processes and procedures. This position has direct manager responsibilities.  Duties are performed under limited supervision.

 

 

Skills & Requirements

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

  • Bachelor’s degree required
  • Previous supervisory experience required
  • Experience of managing multiple territories would be an advantage, particularly across EMEA
  • 3+ years of related operations management experience
  • 3+ years’ experience creating and implementing efficient processes
  • 3+ years’ experience in data extraction and providing insights through reporting
  • Expert level knowledge of Salesforce CRM
  • Expert level excel skills