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Senior Customer Support Specialist

Experienced

MINDBODY | Customer Service | Sydney, New South Wales

MINDBODY is currently seeking a passionate, detail oriented and highly organized accounting candidate to join our growing team and fill the position of Senior Customer Support Specialist, Billings.

The ideal candidate will have experience in payment processing, collections and account reconciliations. As an Billings Specialist, you will be a key member of our Billing team & Customer Support Team to strategically work with customers in collecting and processing payments. You will be working closely with other teams to resolve any billing issues and continuously maintain a One Voice attitude with our clients. The person in this role will be expected to work with accounting software such as Zuora and Salesforce. You should be proficient with Excel and easily adaptable to InContact. 

Essential Duties and Responsibilities:

This is a representative list of the general duties the position may be asked to perform and is not intended to be all-inclusive.

  • Update client billing information and any other relevant account information to accurately pursue AR issues.
  • Respond to billing inquiries from customers and work closely with other teams to resolve any billing related issues effectively.
  • Corrects billings information, including frequency, address, contact, etc Follow up with customers on the status of past due accounts receivable balances.
  • Analyse past due accounts and initiate collection efforts verbally.
  • Respond to inbound email and telephone billing inquiries from customers, and reply / resolve in a timely and professional manner.
  • Internal subject matter expert for billing specific events, such as refunds to approve, and follow up as necessary to resolve issue.
  • Process, prepare and send invoices to customers as requested.
  • Other duties, as assigned. 

Qualifications:

  • Exceptional Customer Service and problem solving skills
  • Exemplary phone and e-mail etiquette
  • Ability to multi-task and work in a fast paced environment
  • Experience within billing and collection departments
  • Positive attitude and ability to adapt in ever changing environment
  • Must be proficient in Excel
  • SaaS billing experience preferred  

 

Attributes:

  • Possesses a strong attention to detail.
  • Extremely organized.
  • Ability to read, listen and communicate effectively, both verbally and in writing.
  • Possess and maintain a positive work attitude.
  • Enthusiastically promote teamwork.
  • Able to manage multiple projects simultaneously.
  • Ability to handle client issues with confidence, patience, and poise.
  • Ability to work with minimal supervision.
  • Ability to work cross functionally within the Company including with international teams
  • Ability to work within appropriate level of independence and speed.
  • Ability to perform the Essential Duties and Responsibilities set forth above in a consistent and efficient manner. 
Skills & Requirements

Qualifications:

  • Exceptional Customer Service and problem solving skills
  • Exemplary phone and e-mail etiquette
  • Ability to multi-task and work in a fast paced environment
  • Experience within billing and collection departments
  • Positive attitude and ability to adapt in ever changing environment
  • Must be proficient in Excel
  • SaaS billing experience preferred 

Attributes:

  • Possesses a strong attention to detail.
  • Extremely organized.
  • Ability to read, listen and communicate effectively, both verbally and in writing.
  • Possess and maintain a positive work attitude.
  • Enthusiastically promote teamwork.
  • Able to manage multiple projects simultaneously.
  • Ability to handle client issues with confidence, patience, and poise.
  • Ability to work with minimal supervision.
  • Ability to work cross functionally within the Company including with international teams
  • Ability to work within appropriate level of independence and speed.
  • Ability to perform the Essential Duties and Responsibilities set forth above in a consistent and efficient manner.