Our Firm

Careers

VIEW ALL APPLY NOW

Technical Account Manager (TAM) / Project Manager

Manager

Tomia | Operations | Shenzhen, Guangdong

Technical Account Manager - APAC

About TOMIA

TOMIA was formed from the merger of Starhome Mach and Telarix, industry veterans in Roaming and Interconnect. TOMIA offers transformative connectivity solutions to service providers worldwide. Its innovative offering enables customers to manage a unified optimization process of both roaming and interconnect while driving the future of connectivity through new technologies and services such as VoLTE, NFV, and 5G. With over 500 employees worldwide, regional headquarters in the US, Israel, Luxembourg, India, and a presence in over 30 countries, TOMIA serves over 400 operators including 30 tier-1 and six of the industry’s largest groups. To learn more visit www.tomiaglobal.com

Summary:

The Technical Account Manager is responsible for Account Management of a portfolio of clients throughout the APAC region. This Resource is responsible for being an internal part of the account team, partnering with Sales and Pre-Sales.  This position is a key customer facing role and coordinates work with cross-functional teams internally as well as third party suppliers. 

Key Responsibilities:

  • Management and development of geographically dispersed team members
  • Manage the offer process
  • Manage customer communications
  • Oversee Support
  • Escalate issues not getting resolved at the working level
  • Conduct Business reviews with customer and continuously engage to make sure the customer is aware of new features and Roadmap
  • Monitor usage of system and engage with the customer as required if any anomalies are noticed
  • Actively manage the project process through implementation planning, scheduling, and execution of the solution implementation
  • Advise client project managers regarding project status and operational implementation
  • Utilize PMI recognized Best Practices in Scope, Time, Resource, Quality, Risk, Cost & Communications Management
  • Perform tasks such as revenue forecasting and tracking, resource allocations, billing, and collections
  • Ensure project tasks are completed within deadlines
  • Communicate status and resolution of issues with clients, senior management, and internal team members
  • Manage client relationship through face-to-face meetings and conference calls
  • Improve team performance by building team cohesiveness, leading, mentoring, training, and motivating to facilitate cooperation, ensuring project efficiency and boosting morale
  • Identify and resolve issues by partnering with client, vendor, and internal groups

Skills & Requirements

  • Management of 3 - 4 (small to medium) projects simultaneously
  • Mandarin speaking skills a plus
  • 7-10 years Project Management experience in high-tech systems implementation, managing projects from inception to completion with at least 5 years of supervisory experience
  • Proficiency in Microsoft Suite, especially MS Project and SharePoint and other MS Office tools
  • Strong organizational, negotiation and influencing skills
  • Basic Telephony knowledge specializing in Rating, Routing & Billing systems is a plus
  • Willingness to travel 30% to 50% of the time, including International travel
  • Bachelor’s Degree in Management Information Systems, Computer Science or IT-related discipline is preferred
  •  PMP Certification is a plus