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Entry Level Client Support

Entry Level

Regulatory DataCorp | Operations

Do you want to launch your career at a company where you can learn and grow?

Do you want to help make the world a safer place to live in?

Then RDC is the place for YOU!

LEARN AND GROW

RDC encourages employees to take ownership of their growth and career development by offering a variety of professional development and training opportunities, including boot camps, lunch and learns, workshops and self-paced eLearnings tracks to accelerate an employee to reach their maximum potential.

 

MAKE THE WORLD A SAFER PLACE
RDC helps to prevent financial crime. Virtually every crime and terrorist activity have a financial component. Financial crime includes fraud, electronic crime, money laundering, terrorist financing, bribery and corruption, market abuse and insider dealing, and information security.

RDC is the world’s leading Anti-Money Laundering (AML), Know Your Customer (KYC), Anti-Bribery & Corruption (ABC) solutions provider. Our software solutions use machine learning (ML) and Artificial Intelligence (AI) driven analytics to prevent finical crime.

 

Job Description:

The successful candidate will provide training on RDC’s market-leading products, software support and technical customer service. 

In addition to supporting existing clients, the Client Support Specialist will also assist with onboarding new clients. 

Perks

  • Inhouse training opportunities
  • Comprehensive health benefits (medical / dental / vision care)
  • 401(k) with immediate vesting on Employer Match Contribution
  • Continuing education stipend
  • Casual dress work environment
  • Generous PTO (15 days)
  • Paid Holidays (8 days)
  • Pizza Tuesdays
  • Open work environment for increase collaboration
  • Offsite company events
  • Monthly Townhalls

     

     

    Traits we look for:

    Assiduousness

  • You work diligently at a task; you persevere and are industrious.

    Curiosity

  • An eagerness to learn and ask questions to understand, not to simply get answers.

    Adaptability

  • You adapt to situations and individuals, while taking into account the context of the situation.
  • You are open and tolerant of ideas and approaches different from your own.
  • You draw from the unique nature of individual cultural backgrounds.

    Creativity / Resourcefulness

  • You are not constrained by the way you were initially taught when seeking solutions.
  • You are flexible in how an issue / problem / situation is approached.

    Maven / Evangelist Attitude

  • You willingly transferring knowledge to others, not simply showcasing what you know or what others do not.
Skills & Requirements

Roles and Responsibilities:

  • Answer clients’ product, data and technical questions via phone and email
  • Troubleshoot reported issues, collaborate with subject matter experts on resolutions
  • Deliver training on RDC’s suite of products for clients and prospects via webinar
  • Onboard new clients, advise on account configuration options and setup
  • Share knowledge and customer feedback with RDC stakeholders including data, operations, product and technology to identify product and performance enhancement opportunities

     

    Requirements:

  • Strong problem-solving skills
  • Positive attitude with a passion for delivering exceptional service
  • Exceptional presentation skills and professional etiquette
  • Aptitude to quickly learn and understand product enhancements and become a “go-to” person for customers and colleagues
  • Excels in a fast pace environment
  • Effective time management skills
  • Self-starter with a solid ability to work independently
  • The drive to be part of a winning team
  • Excellent verbal and written communication
  • High level of accuracy and attention to detail
  • Experience working with Microsoft products, specifically Outlook, PowerPoint and Excel
  •  Bilingual is a plus