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Site Reliability Engineer II

Experienced

Vertafore | Development | Denver, CO

We are looking for a talented technologist to assure high availability and stability of our Vertafore products. The successful candidate must have a can-do attitude and competency in delivering innovative and practical solutions to achieve our technology and business objectives. This position reports up to the Development organization.

 

Responsibilities:

  • Subject Matter Expert on how the applications works, its underlying architecture, and data relationships.
  • Address support escalations from Customer Support and IT Operations teams.
  • Debug and correct application configurations, codes, database queries, and data to restore an incident.
  • Collaborate with the product owner and product manager for any solutions that required non-operational development engagement. 
  • Peer review on code changes as required.
  • Apply reverse engineering to troubleshoot on the issue.
  • Automate support processes. 
  • Automate and maintain deployment pipelines.
  • Deployment of hotfixes and ad hoc database changes to lower environments. Coordinate changes with IT Operations to production.
  • Collaborate with IT Operations and development team to ensure proactive monitoring, high availability, and performance of products to achieve the best customer experience.
  • Recommend and collaborate with others to innovate and implement solutions to optimize product and team performance.
  • Take ownership of root cause analysis to resolve problems permanently.
  • Create and maintain runbooks that outlined development support procedures.
  • Participate or lead in assigned projects.
  • Communicate solutions effectively to technical and non-technical teams.
  • Comply with standard processes and security policies when implementing solutions.
  • Be on call as required to respond to the emergency escalation that engagement of development needed.
  • Mentor others as required.
Skills & Requirements

Preferred Experience:

  • BS/MS degree in Computer Science, Engineering, or established professionals with relevant experience.
  • 3+ years of similar working experience.
  • Good grasp in Agile software development methodologies.
  • Hands-on experience with Microsoft Windows and Microsoft .NET frameworks.
  • Exposure in writing database queries on SQL Server or equivalent database platforms.
  • Coding and scripting skills such as programming using C#, PowerShell, Python, or other relevant languages.
  • Experience in navigating on Linux environment is preferred.
  • Candidate without Linux experience must demonstrate a keen interest and self-motivated to pick up new technology.
  • A fast learner and comfortable with fast tempo environment.
  • A problem solver and ability to simplify complex issues.
  • Skilled in creating runbook for support processes.
  • Have a sense of urgency and ability to meet deadlines. 
  • Great team player and ability to work with minimal supervision.
  • Great interpersonal skills.
  • Able to deliver the message effectively to a technical and non-technical audience.
  • Able to comply with processes and procedures.
  • Able to maintain professional composure in any situations.
  • Exposure to ITIL framework highly desired.
  • Flexible in working extended hours on occasions or as required.