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IT Operations Team Lead

Experienced

Lone Wolf Technologies | Information Technology | Fraser, MI

JOB SUMMARY:

The IT Operations – Team Lead is primary responsible for the day-to-day operations of office technology (e-mail, PCs, printers, file servers) and the first tier support of Enterprise Systems such as Application and Database Servers.

 

 

ESSENTIAL RESPONSIBILITIES AND DUTIES:

 

  • Maintain SLA requirements (both internal and external)
  • Monitor and manage specific KPI’s for performance and capacity
  • Supervise IT Operations staff
  • Implement best practices and written documentation
  • Provide immediate and appropriate responses to emergency situations
  • Must have a strong ability to communicate orally, in writing and by example.
  • Oversee training of new employees and manage on-going training for existing employees.
  • Represent IT Operations when coordinating efforts with other departments.
  • Develop and update operational procedures on all systems.
  • Troubleshoot and take a lead on technical issues
  • Provide written reports of activities to address problems and the solutions to those issues
  • Assess and coordinate the tasks and the workflows within IT Operations to ensure that the work is completed in a timely manner
  • Assist in the training of new employees
  • Perform special projects as needed
  • After-hours work as required
  • Other duties as assigned
Skills & Requirements

QUALIFICATIONS:

  • 5 – 8 years’ experience managing network and server support organizations
  • 2-3 years managing a team with varying degrees of experience
  • Experience in the SaaS industry
  • ITIL Certification preferred

 

KNOWLEDGE/SKILLS/ABILITIES:

  • Organization and time management skills
  • Operation monitoring skills
  • Ability to multitask
  • Ability to document and record information
  • Ability to work to a deadline on time sensitive issues
  • Ability to simultaneously manage multiple large projects
  • Ability to effectively plan for and optimally manage resources
  • Working knowledge of Linux/Solaris/Windows Operating Systems
  • Experience with Postgres SQL and MS SQL
  • NetApp, Nimble Storage, EMC platform experience
  • Excellent written and verbal communication skills in English