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Professional Services Engineer 1

Experienced

Jamf | 500 - Education Services | Minneapolis, MN

The Professional Services Engineer I is responsible for delivering professional services and training to customers related to the implementation and administration of Jamf products and related technologies.

The primary responsibility of this position is to gain user adoption and create customer loyalty by assisting with the initial implementation of Jamf products and providing training for new users. This individual delivers remote and on-site customer services, as well as live, instructor-led training in a virtual environment or classroom setting.   This position provides first-hand assistance to end-users, with an emphasis on users wishing to fully utilize Jamf product features and integrations.   

Services are defined in a standard or modular statement of work and training is defined in an established curriculum. This position actively participates in the sharing of technical information related to Jamf products and provides feedback to management about customer needs.

RESPONSIBILITIES

  • Provide an efficient onboarding experience for new users by assisting with the installation, configuration and setup, workflow enhancements, and training of Jamf’s products in accordance with current Jamf procedures
  • Teach public and private instructor-led, certified training courses to customers, partners, and colleagues in multiple locations throughout the Americas
  • Assist with the migration of data from an on-premise installation to cloud environment as needed
  • Achieve an average customer and student satisfaction score of 9.0 or higher
  • Maintain a proficient level of knowledge of Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completion
  • Apply troubleshooting and problem-solving skills to ensure successful implementation and sustainability for client environments
  • Build and develop effective solutions for technical and organizational customer challenges as outlined within standard or modular statements of work
  • Perform administration activities such as timecard entry, expense reporting, and case management in compliance with Jamf internal standards
  • Contribute to and maintain departmental documentation
  • Provide feedback to other Jamf teams including documenting feature requests and assisting in product issue resolution process
  • Continuously expand knowledge in present areas of responsibility (i.e., self-education, attend ongoing educational programs, complete online training)
  • Provide mentoring, support, and enablement training to teammates and partners as needed or assigned
  • Act as a project lead for internal projects and departmental initiatives as assigned by management
  • Other duties and special projects as assigned
  • Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
  • Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
  • Supports and promotes a positive, inclusive workplace one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work
Skills & Requirements

  • Minimum of two years of experience providing iOS and macOS related technical support or training to end-users (Required)
  • Minimum of two years providing administrative support for client management software (Required)
  • Ability to travel up to 50% both domestic and internationally (Required)
  • Experience providing administrative support for Jamf products and peripheral technologies (Preferred)
  • Ability to adapt and solve challenges quickly and efficiently
  • Excellent presentation skills in small and large group settings to both technical and non-technical audiences in onsite and remote environments
  • Ability to work independently and as part of a team Self-starter, energetic, and highly-motivated
  • Jamf’s Associate, Tech and Admin level certifications (Preferred)
  • Bachelor’s Degree or equivalent experience (Required)

POSITION INFORMATION

  • Job Level: Employee
  • Job Type: Full-time
  • Location: Minneapolis, MN or Eau Claire, WI
  • Travel: Up to 50%, some international (required)
  • Manager: Manager, Jamf Services