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Training Lead-Operations

Experienced

Numerator | Operations | Vadodara, Gujarat

We are currently seeking an enthusiastic, detail-oriented individual to join our company as a Training Lead. As a Training Lead, you will help Numerator in increasing employee strength by being first point of contact for the new hires and getting them "job ready". You will have a key role in contributing to and maintaining the steady pipeline of resources for our existing / growing teams and new teams getting transitioned to India.

While supervisory role experience is a plus, we will mentor candidate that has the right attitude, drive, and a thirst for knowledge. What we insist upon is cooperation and flexibility to support the Operations with accurate planning and execution.

Responsibilities:

  • Effectively coordinate with recruitment team and track the inflow of new hires
  • Plan and Execute the training of new hires, basis the requirements in various verticals
  • Deliver the process training of 1 vertical
  • Coordinate with subject matter experts of other verticals and schedule sessions
  • Maintain steady flow of associates to and from Training team so that non-productive / bench days are mitigated
  • Proactively flag risk at any stage in value chain and revert with possible solution
  • Ensure 90% Business Throughput through the final assessment / QC before making the batch Live in production
Skills & Requirements

  • Bachelor’s degree required with 4-7 years of experience
  • Self-motivated with exceptional organizational skills.
  • Basic Excel proficiency.
  • Proficient in subject knowledge of 1 vertical
  • Excellent English communication and presentation skills, both verbal and written
  • Charismatic, competitive and enthusiastic personality with negotiation skills
  • Excellent interpersonal and customer-facing skills
  • Flexibility and willingness to learn in a high pressure environment.

 

Shift Times-

  • General Shift- 11:00 AM to 8 PM IST.
  •  Shifts are 5 days a week with rotations to support necessary weekend and holiday (dependent on business and client needs)