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Business Operations Solutions Architect

Experienced

Jamf | 650 - Business Operations | Minneapolis, MN

The Jamf Mission Control Center is responsible for all systems and data visibility about our customers. The Business Operations Solutions Architect is an integral member of the Mission Control Center, defining vision and providing technical direction to our overall Systems Management needs. They drive implementation strategy for projects executed within the Systems Management team at Jamf.  They are responsible to understand, prioritize, and communicate the changes needed within our systems to serve the business needs of Jamf. They maintain ownership of specific systems and integrations within the core tools at Jamf.

The Business Operations Solutions Architect serves as a primary influence for changes done for systems and workflows in their purview. They are ultimately responsible for the technical design of implementations. They work with leaders amongst various business units to hear requests and help design solutions that solve the need, scale with the growth of the organization, and leverage the tools we have available. They work closely with leadership within the Systems Management team to identify the high level requirements for new features, and ensure the resulting solution meets the requirements and scalability needs of the organization.

Responsibilities:

  • Maintain a working knowledge of core business systems at Jamf including Salesforce and the packages within
  • Maintain an understanding of the Jamf product line and the market fit of each product
  • Maintain an understanding of the business processes, especially those within Sales and Customer Experience
  • Engage with leaders of various business units to understand their needs
  • Design and deliver innovative solutions that solve those needs
  • Prioritize major projects and efforts that the team will execute on
  • Present customized story-driven demonstrations aligned with key business value and solution differentiation
  • Communicate the desire, scope, and business impacting motivation for each effort
  • Ensure Jamf has effective tools and packages to efficiently make changes that meet our quality standards
  • Respond to RFIs and RFPs from vendors
  • Collaborate with other Business Operations Solutions Architects, leading the overall systems improvements
  • Drive a culture that models the Jamf values of selflessness and relentless self improvement
  • Support the needs and career development of team members
  • Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
  • Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
  • Supports and promotes a positive, inclusive workplace one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work
Skills & Requirements

  • 2 -4 years experience developing enterprise grade software with understanding of testing and quality assurance processes (Required)
  • Experience gathering inputs and synthesizing into business outcomes
  • Serving as a people leader or team leader (preferred)
  • Experience leading a group to finish a project or solve a problem
  • Experience integrating multiple systems to achieve a business outcome
  • Working knowledge of the Salesforce platform (Required)
  • Experience in Apex and Visualforce (Preferred)
  • Strong Communication Skills
  • Proven Analytical Skills
  • Ability to interact effectively with co-workers in a results driven culture
  • Excellent Listening Skills
  • A tendency toward action and delivering
  • Excellent time management skills
  • Ability to engage with and establish trust and rapport with all levels of customers and employees
  • Solution focused ability working collaboratively in a fast paced environment

Location: Eau Claire, WI or Minneapolis, MN

Travel: 5%

Education: Bachelor of Science in Computer Science related field (preferred); a combination of relevant experience and education may be considered

Manager: Director, Business Operations