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Services Intern

Entry Level

PowerSchool | Services | Austin, TX

This position is a working student internship and will work part time for Fall of 2019. This position, provides the opportunity to work side-by-side with our Professional Services teams as they provide support, implement products, and provide education for our award-winning K-12 software systems. They are expected to maintain client satisfaction with implementation projects by working with teams providing solutions and ensuring adherence to best practices. This position will interact with customers via telephone and written internet based communication.  

Duties and Responsibilities 

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Gain familiarity with features, processes, functions, and uses of PowerSchool's K-12 Technology products
  • Build client relationships as the first point of client contact
  • Use proprietary tools and software to configure solutions
  • Collaborate with subject matter experts to ensure accuracy and relevance to clients
  • Provide status updates as required
  • Attend team and product-related meetings, as needed
  • Support the team in various ways, including quality assurance
  • Support the End User (during the training period), including providing technical support to family users
  • Assist in creation of project plans
  • Determines clients’ needs and makes appropriate recommendation
  • Assist with district/school configuration, process mapping, district data migration, reconciliation of customer satisfaction issues, clarification of customer requirements and stats/steering meetings
  • Consults with programmers to explain software errors or to recommend changes to programs 
  • All other duties as assigned
Skills & Requirements

Qualifications 

 
To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.  

Qualifications include: 

  •  0-2 years’ prior experience in a technical support role
  • Working toward Bachelor’s Degree in Business or Computer Science
  • Proficient in Microsoft Office suite
  • Salesforce experience preferred
  • Prior CRM experience preferred
  • Strong attention to detail and time management
  • Strong oral and written communication skills • Strong customer service and conflict resolution skills
  • Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
  • Working toward bachelor’s degree (computer science or business preferred) or recent graduate