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Account Manager

Entry Level

Mediaocean | Lumina

What You Will Do:

The Business Solutions Consultant drives client adoption and efficiency by ensuring our clients understand the value of Lumina, and identifying additional value-creation opportunities. Through recurring on-site visits, the Business Solutions Consultant will develop strong business partnerships with customers, functioning as ambassador and advocate, with the goal of maximizing customer satisfaction and increasing Mediaocean’s presence within the customer environment.

Responsibilities will include:

  • Execute a coordinated account plan aligned with corporate goals fro driving growth and adoption of Lumina
  • Maintain a regular cadence of on-site visits to consult end users, identify and address business needs and challenges, field development requests and actively recognize cross-sell and up-sell opportunities
  • Establish business partnerships with customer contacts from the user base to key stakeholders and media leads
  • Communicate frequently and effectively with appropriate Mediaocean team members regarding customer activities, including product feedback
  • Monitor client utilization of Lumina on a regular cadence; provide insights and recommendations to the client to increase adoption of features.
  • Provide the client with regular status updates on project progress, accomplishments, issues, and risks
  • Identify customer satisfaction issues and demonstrate a proactive, solution-based approach to enhance client satisfaction
  • Prioritize and schedule work activities to ensure established targets are achieved or exceeded; complete timely reporting post client visit, communicating risks and outcomes to clients and all internal Mediaocean stakeholders
  • Identify, document and share best practices to improve the overall customer experience and enhance customer understanding of the value of Lumina
  • Develop knowledge of Lumina and other Mediaocean systems, and built subject matter expertise in areas of concentration for Lumina and associated business processes
  • Use knowledge of Lumina to help fill customer knowledge gaps, guide clients to the use of self-help resources, and reduce support dependence
  • Consistently utilize standard process and support tools/documents for each client visit to ensure consistent outcomes.
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Skills & Requirements

Who You Are:

  • 2 years of experience in client services or consulting
  • BA/BS or equivalent experience 
  • Ability to manage and execute multiple projects simultaneously
  • Ability to proactively work off-site and at a client site
  • Ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy
  • Strong research and analytical skills
  • Excellent written and verbal communication skills, able to communicate with audiences in presentation format
  • Strong client relationship skills
  • Ability to travel to client sites (up to 50%)
  • Sense of energy, pride and ownership in your performance
  • Proficiency with Excel and PowerPoint

Preferred:

  • Bachelor’s degree in communications, advertising, business, information technology or a related field preferred
  • Prior experience with agency systems or related software/applications