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Microsoft Dynamics Support Analyst

Experienced

Advanced | Operations (Managed Services)

What you will be doing:

  • Work with your team to troubleshoot and resolve issues and queries
  • Ensure an exceptional level of customer service and satisfaction
  • Managing an incident queue ensuring that service level agreements are met, keeping customers informed of progress of their issue.
  • Proactively suggest improvements to internal process and procedure where relevant.
  • Provide support to other team members by sharing workload, resources and knowledge.

 

This is a hands-on role, so you will need to be able to demonstrate you have:

  • Knowledge of Dynamics CRM from 2013 to 365, preferably 2 years of previous experience.
  • Previous experience in a Support environment
  • The motivation and enthusiasm to take ownership and responsibility
  • Ability to multi-task, work under pressure and to tight deadlines
  • Outstanding communication skills in person, telephone and email
  • Experience of handling customer complaints effectively.
  • Able to identify trends and escalate to seniors for trend analysis.
  • Able to show good attention to detail.

 

Desirable

  • Knowledge of Microsoft SharePoint and Microsoft Power BI would be advantageous
  • Knowledge of SQL server
  • Working knowledge of JavaScript and .NET applications.