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Enterprise Customer Success Manager | Amsterdam

Experienced

Jamf | 201 - Customer Experience

Are you passionate about building relationships with key accounts? Do you love apple products and want to be on the cutting edge of technology? Are you a self starter who excels in fast paced environments? If so, we would love to hear from you.

Who we are:

At Jamf, our mission is to help organizations succeed with Apple. We do this by focusing on removing the barriers of technology to allow people to do their best work, always. We empower our 35,000 global customers to put people first by bringing the legendary Apple experience to over 15 million devices. To learn more please visit us at: https://www.jamf.com and https://www.jamf.com/about/careers

What you’ll do at Jamf:

The Enterprise Customer Success Manager I (ECSM I) position works within the Customer Experience Department and specifically dedicated to Premium Support customers. Their primary goal is to ensure successful Apple deployment with Jamf Pro to drive customer engagement, adoption, and retention. They work closely with internal Jamf roles to ensure overall customer satisfaction through Executive Business Reviews, Success Planning, and other maintenance tasks. This role requires an understanding of Jamf products, customer environments, and common technical workflows.  ECSMs are expected to be the advocate for the customer inside Jamf and collaborate with other departments to help achieve their customer’s goals. 

 

Responsibilities:

  •  Establish and maintain a trusted advisor relationship by recommending workflows and environmental best practices
  •  Understand and promote the value of Jamf products and services to customers
  •  Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally
  •  Maintain and increase customer satisfaction to ensure retention
  •  Conduct scheduled meetings with stakeholders at company to track and record progress on projects as well as look toward the future planning
  •  Work with customers via phone and email to understand critical goals, challenges, and key performance indicators 
  •  Identify and facilitate opportunities for customer growth and engagement with Jamf
  •   Other duties and special projects as assigned
  • Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
  • Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
  • Supports and promotes a positive, inclusive workplace one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work
Skills & Requirements

  • Experience with macOS, iOS and tvOS in a professional setting (required)
  • Experience in a Customer Service role (required)
  • Proven ability to communicate technical topics to both technical and non technical audiences (required)
  • 1+ years of experience with customer international in an online, phone or email setting (required)
  • Proven ability providing successful outcomes to high touch or high valued customers (required)
  • Professional working proficiency in English (required), any additional languages preferred (French, German, Spanish)

 

What you can expect from us:

  • Commitment in growing you as a professional and your overall career growth
  • 25 vacation days + 2 volunteer days a year to dedicate to any non-profit organisation of your choice
  • Participation in Jamf's Pension Plan
  • Monthly phone allowance
  • A brand new MacBook Pro and iPhone for you to do your best work

Why Jamf?

Jamf is a culmination of passion, commitment and really smart people who shape our unique culture. We don’t say we’re the best but we do strive to be the best – for our customers, employees and community. At Jamf, we believe passion, commitment and dedication drives our success! You will also be able work in one of the most collaborative, dynamic, inclusive and diverse companies in town with 25+ nationalities.

What's it like to be part of our team:

Understand first hand from some of our employees

Hear about our Volunteer Time Off (VTO) programme 

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