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Director of Sales (Retention & Growth)
Applause | Sales | Framingham, MA
Director of Sales (Retention & Growth)
Applause is seeking a Director of Sales to oversee our Retention and Growth function. The Director will have a role in hiring and major responsibilities in training, onboarding, coaching and driving the success of a team of 5 Account Managers who are managing a customer install-base of over 250 accounts. This person should be able to roll up their sleeves, set the pace for their team and help them grow. This is the highest performing sales team at Applause!
- Own and hit / exceed annual retention and growth targets within North American Commercial Sales business.
- Execute strategic plan to achieve sales targets and expand our install-base.
- Develop tactical plans and metrics to measure success.
- Partner with customers to understand their product roadmap and development initiatives and map those back to Applause solutions.
- Understand industry-specific requirements and trends.
- Measuring and reporting on key performance indicators.
- Proven sales leadership experience exceeding target goals.
- Past history as a change agent as a leader.
- Ability to navigate a single point of contact buying process while expanding reach into other functional organizations within the company
- A desire to shake things up and immediately become a key component to our growth.
- High energy with the ability and desire to work hard in a team environment.
- Self-starter who can multi-task and adapt to changing situations.
- Excellent listening, written and verbal communication skills with an ability to influence others.
- Conveys a sense of urgency and drives issues to closure.
- Mature and confident with strong interpersonal skills and a true team player.
- Self-motivated, driven and dynamic personality.
- A strong work ethic, drive, passion, sense of humor, enthusiasm and a record of success is a solid fit for our fun, fast-paced, rapid-growth environment.
Applause empowers leading brands to deliver flawless digital experiences for their customers on any device, in every location. The company’s testing, feedback and research solutions enable businesses to delight customers, drive topline revenue and innovate faster.
Applause ensures digital quality for websites, mobile apps, IoT products and in-store interactions in a way no other approach can – via its technology platform and managed global community of over 300,000 on-demand digital experience experts. Only real people on real devices in real locations can provide the real issues and feedback that brands need to deliver great digital customer experiences. Thousands of companies of every size – including Google, FOX, Nike, BMW, PayPal and Slack – rely on Applause to dramatically decrease the time and cost of delivering great digital experiences for their customers. Learn more at www.applause.com.