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Our success and the success of our companies starts with talent. That is why Vista Equity Partners prides itself on hiring exceptional people who have the demonstrated potential to grow and develop within our investment teams, consulting practice, and our companies over the course of their career.

To do this, we match those interested in working at Vista with opportunities that reflect their strengths and talents. We strive to provide opportunities that allow our team members to pursue their passions both in and outside of the workplace, with ample opportunities for professional development. 

Vista is an equal opportunity employer committed to fostering a diverse and inclusive culture. Our highly motivated team features individuals with a wide range of skillsets and expertise required for the multitude of Vista roles across our investment, administration, operations, and portfolio company teams.

We are committed to continually strengthening the culture of excellence within our Vista family, and a key factor in that pursuit is our people. We are honored that you are considering Vista Equity Partners for your next career move, and we look forward to hearing from you.

It’s been a fabulous career – I’ve had the opportunity to have different roles in different software companies focused in different vertical markets…in each case the company has been an incredible success story.
–Bret Bolin, SourceNet Solution, Ventyx, P2 Energy Solutions, Misys, and Vista Equity Partners

OPPORTUNITIES

VISTA EQUITY PARTNERS

Vista Equity Partners employees identify investment opportunities and partner with management teams to create value across the software, data, and technology ecosystem
Vista Equity Partners offers roles for investment, operating, investor relations, and fund administration professionals interested in advancing their careers across all of our investment strategies

VISTA CONSULTING GROUP

Vista Consulting Group employees partner with our companies to offer subject matter expertise, best practices, and cross-portfolio collaboration
Vista Consulting Group offers opportunities from entry-level generalists to tenured executives across functions of sales, marketing, operations, finance, human resources, recruiting and training, product management and development, corporate development, and more

VISTA PORTFOLIO COMPANIES

Vista portfolio company employees deliver mission critical software, data, and technology solutions to hundreds of thousands of users around the world
Vista portfolio companies are seeking talent across all experience levels and functional expertise at numerous locations around the world, offering comprehensive training and development programs to employees looking to grow their skill set and advance their careers
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Lead Application Support Engineer

Experienced

Cvent | Technology | Gurgaon, Haryana

Lead Application Support Engineer

Cvent, Inc. (www.cvent.com) is the world’s leading provider of cloud-based software for meetings and event management.  Our platform of products includes software to manage and facilitate online event registration, meeting site selection, event management, e-mail marketing and web surveys.  We also develop mobile apps for both corporate and consumer events.  Founded in 1999, we currently have over 2800+ talented and dedicated employees and are headquartered just outside of Washington, D.C., in McLean, Virginia, with additional U.S. offices in Portland, Oregon; Austin, Texas, and Los Angeles, California.  Internationally we have offices in New Delhi, India, and London, England.  Cvent has received a number of awards and honors recognizing our strong company culture, innovative products, stellar customer service and support, visionary leadership and investment in our employees. We currently have job openings across all departments and locations and are looking to add valuable team members to further strengthen the company’s DNA.

Job Description:

We’re looking for individuals that can not only contribute at a senior level, but can also make the whole team better by mentoring other team members. This is a hands-on position with a primary focus on the top tier technical support for products offered by Cvent. This position will actively serve as the escalation point to client services team for application issues and integration support. They triage, troubleshoot and ensure timely resolution of production issues, work closely with development teams and provide regular updates to stakeholders.


Responsibilities:

·         Lead a team of 3-6 application support engineers.

·         Coach, mentor, motivate, provide/ take regular feedback to/ from team members.

·         Ensure smooth day to day operations and optimum resource utilization.

·         Interfacing regularly with stakeholders in Customer Service, Accounting, Marketing, acting as an escalation point.

·         Monitor, identify impact, prioritize, troubleshoot technical issues/defects and liaise with Developers, Testers, DBAs and Business Analysts.

·         Improve application support processes, services, standards, based on best practices and industry standards.

·         Establish benchmarks and report on Metrics, for team’s productivity and efficiency.

·         Assist in future recruiting efforts for application support.

 

 

 

 

Qualifications & Skills:

 

·         Bachelors and/or Master's degree in Computer Science or equivalent experience.

·         5+ years in a product development company, preferably in Software support environment.

·         At least 1 year of team lead experience in a global software product development organization.

·         Prior hands-on experience in troubleshooting production issues for multi-tenant, highly scalable polyglot persistent web based applications

·         Prior hands-on experience working through the design, development and release cycle delivering software to market.

·         Strong oral and written communication skills to effectively engage, persuade, influence and articulate technical issues and solutions to a variety of stakeholders.

·         Must be organized, detail-oriented, and possess the ability to multi-task in a dynamic, fast-changing entrepreneurial environment

·         Strong customer service orientation along with the ability to build relationships across departments.