Customer Success Manager (SaaS)
Regulatory DataCorp | Sales/Marketing | King of Prussia, PA
Customer Success Manager
As part of our continued growth and commitment to our clients we have an immediate opening for a strategic Customer Success Manager. The RDC Customer Success Manager is responsible for representing RDC and engaging with our existing clients. This is a high-touch, rapport-building position that requires strong communication skills (both verbal and written), as well as strong analytical and problem-solving skills, with a passion to give our clients the personal attention required. Our Customer Success team is a driven and passionate group of customer advocates and trusted advisors. Customer Success Managers need to understand critical use cases for the RDC technology as well as develop an understanding of typical use cases related to the solution. Customer Success Managers focus on customer health as well as opportunities for expanded utilization.
Regulatory DataCorp, Inc., (RDC), the Smarter Screening™ company, delivers powerful, decision-ready intelligence and world-class risk and compliance protection, allowing global organizations to identify banned/suspect entities, strengthen fraud protection, ensure regulatory compliance, manage supply and distribution risk, and protect their brand equity. With the world’s largest open source risk-relevant database, RDC provides AML/KYC compliance; Politically Exposed Persons (PEP) protection; emerging market intelligence; corruption, fraud and crime protection; and vendor screening and monitoring to a wide range of clients worldwide. Founded by 20 of the world’s leading financial institutions, today RDC is a Vista Equity Partners portfolio company.
EQUAL EMPLOYMENT OPPORTUNITY (EEO)
It is the policy of Regulatory DataCorp, Inc. and Regulatory DataCorp Limited (herein referred to as RDC) to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RDC will provide reasonable accommodations for qualified individuals with disabilities.
JOB DESCRIPTION DISCLAIMER
This job description is not intended as and does not create employment contracts. RDC maintains its status as an at-will employer. All descriptions have been reviewed in an attempt to illustrate the jobs functions and basic duties that illustrate the minimal standards required to successfully perform the positions. The list of duties, responsibilities, and requirements should not be interpreted as all-inclusive. RDC retains the right to change or assign other duties to this position.
- 1-3 years of Customer Support, Customer Success or Account Management experience supporting SaaS solutions
- Undergraduate degree BS/BA degree
- Proficiency in the following technologies: Microsoft Office (Word, Excel, and PowerPoint), CRM (preferably Salesforce) and online meeting software
- Must be able to handle multiple initiatives, be very organized and have an unbelievable attention to detail
- Oral, written, and email communication skills that are timely, clear and concise; ability to communicate easily with senior executives and C-level decision makers
- Prior experience assisting with software product demonstrations and sales presentations helpful
- Ability to travel up to 40% of the time