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Associate Technical Writer

Experienced

Ping Identity | Documentation (4110) | Denver, CO

Are you a technical writer who’s able to see the big picture?

Are you interested in explaining how products fit together to solve business problems?

Are you passionate about identity security and its role in our world?

If your answer to these questions is “yes,” then Ping Identity is looking for you. We’ve entered an exciting new phase in our knowledge management journey and are focused on expanding our talented, dynamic content development team. We’re looking for writers who can be deeply technical while putting themselves into the mind of the customer. Whether you work at a detailed level with one product or you put together features from multiple products, your focus is always on Ping’s customers.

Ideal candidates will bring passion, creativity, and drive to a thriving content development group that values teamwork, collaboration, technical prowess, and attention to detail.  

Job Functions:

  • Create comprehensive technical documentation for a wide audience, including solution architects, administrators, and developers.
  • Collaborate with lead writers and other stakeholders to define requirements.
  • Adhere to documentation plans and schedules.
  • Maintain consistency in tone and style.
  • Update existing documentation, including release notes, installation guides, administration guides, developer guides, api reference guides, and use cases.
  • Resolve reported documentation issues.
  • Achieve and maintain relevant product knowledge.
  • Stay current on identity security technology and Ping Identity product releases.                 

 

 

Skills & Requirements

Required Skills & Experience:

  • Bachelor’s Degree in English, Journalism, or a related field, OR equivalent experience working in a technical writing position.
  • 1 - 5 years of experience.
  • Ability and initiative to learn new tools and technologies as required.
  • Effective troubleshooting skills.
  • Excellent written and verbal English-language communication skills.
  • Strong attention to detail, with an eye for improving existing work.
  • Able to write in explanatory and procedural styles for multiple audiences.
  • Self-starter, independent, fast learner, can-do attitude, and great interpersonal skills.

 

Desired Skills & Experience:

  • Identity and Access Management (IAM) experience.
  • Experience with enterprise documentation projects and audiences.
  • Experience with structured authoring, DITA, or minimalist writing.
  • Experience using Oxygen XML Editor.
  • Experience with source control and/or content management systems.
  • Software development or application support experience.
  • Software development or application support experience.