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Program Manager – Product Release Management

Experienced

MINDBODY | Product Development | San Luis Obispo, CA

The Program Manager – Product Release Management reports to the Product Planning Leader working with cross-functional partners to build and maintain a Product Release Calendar and associated communications patterns across multiple Business Units. This role works with all MindBody Product Owners to ensure that release plans are continually aligned with the MB Product Roadmap, ensuring that execution follows MB Release Management Cycle processes (including advance release communications, support article preparation and publishing, and announcing release updates whenever plans are adjusted). This role also works with multiple POCs within Customer Facing teams (including Strategic Accounts Managers) to ensure that there is detailed awareness of all upcoming and executed feature releases, ensuring that the Customer Support-Product Management feedback loop is fluent and impactful in planning considerations.

MINIMUM QUALIFICATIONS AND REQUIREMENTS: 

  • Bachelor’s degree in business, engineering, project management or related field preferred 
  • 3+ years of formal project/program management experience
  • PgMP Certification or other relevant certification, or prior program management experience preferred
  • Excellent written and verbal communication skills, and strong aptitude for emotional intelligence
  • Excellent relationship building skills, and the ability to establish credibility and influence within the organization
  • Intermediate level of proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint with experience presenting to stakeholders and / or Senior Leadership
  • Proven experience with business process improvement, with an emphasis on release management processes (including in Agile CI/CD environments) and application lifecycle management solutions (preferred VSTS and/or Jira aptitude)
  • Proven ability to work in an ambiguous environment and collaborate across all business units in order to achieve global business objectives
  • Knowledge and experience with program management principles, practices, techniques and tools for developing and coordinating plans and roadmaps
  • Ability to prioritize among competing demands

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Supports the development of product execution strategy, and roadmap cadences, across product segments
  • Facilitates release planning, advance communications, documentation development, and change control/updates to plans across Product Teams, including recurring review and improvement processes
  • Identifies key feature release stories for the month, to facilitate nomination of teams to present at ‘Show and Tells’ and content to be included in newsletters
  • Monitors execution of multiple business plans and projects for the Product Management area
  • Works closely with Product Owners, the Release Team, the ISC Coordinator, Product Knowledge Experts, and Strategic Accounts Managers to ensure that release plans and execution are seamlessly tied
  • Facilitates and supports the Customer Engagement/Product Planning Feedback Loop
  • Coordinates, supports and improves Release Management Cycle processes, ensuring an accurate flow of executed outcomes to Monthly Show and Tells, Product Reviews and other Product Development Lifecycle communications initiatives
  • Supports and enables joint Product Operations activities as needs arise, including evangelizing all changes
  • Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity