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OnSite Network Vendor Manager

Manager

EagleView | Operations | Miami, FL

EagleView® OnSite Solutions™ delivers a fully-integrated, comprehensive solution to the insurance industry by providing high-resolution imagery from multiple camera sources, property data and reports, estimates, and other analytics.

The OnSite Network Vendor Manager will work with other experienced vendor managers in managing a network of vendor companies and individuals providing services to the EagleView OnSite Program. This role will work to ensure that vendors meet or exceed performance targets, delivering high quality services and deliverables in a timely manner.

This role will review and provide feedback on various aspects of performance to improve execution of work in the field.  Examples include assessing image package and estimate quality, on time arrival, how well protocols are being followed.  This will include improving quality review practices and creating and utilizing tools to improve performance and ensure data accuracy.

Primary Responsibilities: 

  • Thoroughly understand all OnSite program requirements, including those established by insurance carriers
  • Proactively track, measure, evaluate, and report vendor performance across various KPIs
  • Review and validate vendor invoices to ensure accurate payment
  • Coordinate and facilitate gathering data from vendors in response to customer inquiries
  • Develop and improve quality review practices and create and utilize tools to improve performance
  • Troubleshoot vendor-related problems and present to management as required
  • Review estimates for quality and accuracy using the images captured during an OnSite inspection similar to a desk review
  • Read, interpret and apply carrier guidelines and policy forms and endorsements to an estimate
  • Collaborate with OnSite Department team members and all EagleView departments as needed to ensure success
  • Other duties as assigned
 
Skills & Requirements

  • Bachelor’s degree in related field - business, finance, statistics, economics or purchasing preferred
  • Must have the ability to review an insurance property claim estimate for quality and accuracy using the images captured during an OnSite inspection similar to a desk review
  • Understanding of how to read, interpret and apply insurance carrier guidelines and policy forms and endorsements to an estimate
  • Experience creating estimates for property repairs and/or replacements using industry tools
  • Fundamental knowledge of what wind and hail property damage looks like and the ability to make judgement calls from reviewing claim photos
  • Must be adept at communicating and collaborating with vendors at many different levels
  • Excellent presentation and communication skills are critical to ensure vendors understand their performance expectations and contractual obligations
  • Must be detail oriented and have strong analytical qualities
  • Must be a self-starter capable of meeting objectives and goals independently
  • Must be a collaborative, team player capable of achieving results working with all other EagleView departments
  • Excellent verbal and written communication skills
  • Proficient in Excel and PowerPoint