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Director of Global Infrastructure and Enterprise Automation

Director

Trintech | SaaS Operations

Job Summary:  Trintech’s Director of Global Infrastructure and Enterprise Automation is responsible for global delivery of infrastructure and data center services supporting consolidation of more than 12 data centers with a focus on automation and orchestration to drive efficiency, reduce costs, and support 3,000 SaaS clients.

 

Organization:  The Director of Infrastructure and Automation reports to the VP of Cloud and is a leader in the overall Chief Technology Officer’s organization.

 

Essential Duties & Responsibilities

  • Mentor and develop senior technology staff responsible for systems and network engineering, in-house and co-located data centers, and global 24x7 operations.
  • Drive automation and orchestration to reduce operating costs and support scalable growth.Evolve infrastructure toolset driving development through product backlogs.
  • Lead integration of infrastructure as code and CI/CD pipelines for application deployments.
  • Support ISO 27001 and SOC 1/2 compliance and consolidation across more than 12 global data centers integrating managed and co-located and public and private cloud services.
  • Drive creation of standards and artifacts to evolve architecture working closely with Information Security, Product Management, Software Engineering, and other cross-functional stakeholders.
  • Own ITIL-based core processes including change, incident and problem management.Mentor team members managing Major Incident response, RCAs and preventative actions, and weekly change control board.
  • Manage vendor relationships to develop strategic partnerships, maintain focus on customer satisfaction, and reduce costs year over year.
  • Build and evolve collaborative relationships with Presales, Sales, RFP, Legal, Services, and Support teams to liaise with clients regarding infrastructure, automation, and service delivery.

 

 

Skills & Requirements

Minimum Qualifications:

  • Master’s Degree in Computer Science, Information Systems, Electrical Engineering, or a related field.Will consider an equivalent combination of education and work experience.
  • Excellent written, oral, presentation, and interpersonal communication skills.
  • Proven results delivering multiple concurrent projects within an “on time and on budget” enterprise environment.
  • Demonstrated success and 10+ years experience applying agile project management to complex infrastructure projects including data center migrations, consolidation, and automation.
  • Senior technical leadership that includes 15+ years experience supporting global client-facing 24x7 production environments, preferably in software and SaaS companies.
  • 5+ years of experience supporting VMware vCloud Foundation including a combination of vSphere, NSX, vSAN, and vRealize suite (automation, orchestration, and reporting).
  • 2+ years of experience managing environments with multiple operating systems and technology stacks including Microsoft and open source without a bias for either.
  • DevOps focus and past experience with tools such as Ansible, Puppet, and Chef desired.
  • Strong business process creation and management skills.
  • Experience in budget management and financial planning for service delivery teams.
  • Experience working in consulting or other high-growth, fast-paced agile environments where technology is leveraged as an asset to drive culture, quality, and velocity.
  • Able to adhere to technical standards that augment security and infrastructure architecture.
  • Ability to strongly influence peers and technical staff within the team.

     

    Preferred Qualifications:

  • ITIL v3 Foundation certification is desired.Agile Certified Professional (ACP) certification is a plus.
  • One or more relevant technical certifications (Microsoft, VMware, RedHat, Cisco, CISSP, etc.) demonstrating proficiency across technical domains.
  • Experience deploying and using enterprise ticketing systems and tools (ServiceNow, Remedy, TFS, JIRA, etc.).
  • The ability to hire and recruit team members for a growing team.
  • Information Security and Regulatory Compliance experience (SOX, SOC 1/2, ISO 27001, HIPAA, etc.).