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Technical Support Engineer II


CentralSquare Technologies | Customer Support

Qualified candidate will provide technical and functional product support to customers and employees primarily via the telephone, email and web support. Accurately schedule customers for software upgrades which includes verifying system information, creating Distribution Service Requests and following up with customers. Make pre-calls to customers to ensure accurate loads will take place and post calls to ensure that the loads took place correctly. Work with Professional services to complete Software Updates and server migrations. Provide afterhours support as scheduled which include being able to identify, research, and resolve technical problems with software upgrades. Minimum of 2 years software customer support in a Windows Environment, Detailed analysis, and research may be necessary to handle complex issues.

Skills & Requirements

•        Bachelor’s degree in related field or equivalent combination of education and experience

•        SalesForce experience preferred

•        Proven problem solving and analytical skills

•        Proven Customer Service instructing experience

•        Ability to accurately record customer issues

•        Excellent communication skills and team player experience

·       Microsoft SQL Server experience and knowledge

·       Microsoft IIS administration experience

·       Knowledge of Web hosting a plus

·       Understanding of Network fundamentals

•        CentralSquare Software experience is a plus

•        IBM OS and/or Microsoft OS experience

·       Active Directory Knowledge and Administration experience a plus

•        Strong Organizational skills with attention to details

•        Demonstrated ability to prioritize work load and multitasking skills

•        Highly self-motivated