The coordination and sequencing of multiple AI agents, models or automated steps to complete a complex, multistage workflow. Orchestration dictates how tasks are assigned, how agents work together and how unexpected errors are flagged for human review, enabling AI systems to manage entire business processes rather than isolated tasks.
For example, consider what happens after a car accident or house fire — you call your insurer. That call starts First Notice of Loss, a high-volume, time-sensitive workflow: verifying information, gathering documents, assessing risk and fraud and deciding next steps. Vista's Agentic Factory worked with Duck Creek, a Flagship portfolio company, to apply Agentic AI here. A claim orchestration agent oversees six specialized sub-agents, each trained for one of the tasks mentioned above and trained to bring in a human for any claims involving injury or exceeding a set value threshold. This is AI orchestration.