Companies

Private Equity Portfolio

Details

Year of Investment: 2006
Portfolio Status: Former
Headquarters: Dulles, VA
ser-solutions.com

Outbound center management software solutions to support business activities such as planned and proactive customer care, telemarketing, collections, fundraising, emergency notifications, and political calling.

SER Solutions, Inc. delivered unsurpassed outbound contact center management software solutions to support business activities such as planned and proactive customer care, telemarketing, collections, fundraising, emergency notifications, and political calling. SER’s solutions enabled enterprises to turn customers into loyal, long-term sources of recurring revenue by generating increased customer loyalty, expanding up-sell and cross-sell opportunities, maximizing agent productivity, and reducing costs. The Company was headquartered in Dulles, Virginia with operations in North America, Europe, and Asia Pacific.

Vista Equity Fund II acquired majority ownership of SER through two transactions in June 2003 and July 2004.

Jack Henry & Associates acquired SER’s Synergy division in December of 2004.

SER’s Brainware division was spun-out to Vista Equity Fund II and management in February of 2006.

Gores Group acquired SER Solutions in February of 2006.