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Systems Administrator

Experienced

Jamf | 600 - Information Technology | Katowice, Silesian Voivodeship

The Systems Administrator position will work cross-functionally between departments supporting all global enterprise IT systems, services, and infrastructure available to the company. This specific role has a direct responsibility for supporting global enterprise IT infrastructure in addition to assisting IT leadership on meeting system level agreements and implementing strategic initiatives.

Responsibilities
- Assist in monitoring and administrating all globally-available IT-supported systems and technology while maintaining and reporting on global Service Level Agreements
- Create documentation, workflows, and other supporting materials for systems topology, support, and administrative actions
- Use ITIL processes and procedures for change, incident, and problem management of all enterprise services and systems
- Assist in maintaining and developing automation of enterprise systems workflows and tasks
- Act as an escalation point for monitoring alerts and help desk tickets
- Assess, design, administer, and manage the life cycle of data center hardware and related infrastructure
- Troubleshoot, research, and resolve escalated technical problems and incidents in a timely and professional manner
- Management, administration, and ongoing maintenance of enterprise server software and technologies
Skills & Requirements

- Ability to manage multiple small projects while adapting priorities quickly and effectively
- A high level of independence as demonstrated through clear problem-solving, communication skills, and the delivery of high-quality work
- Practical experience managing and supporting global enterprise IT services, on-site and remote
- Minimum of 3 years of experience working as a global systems administrator or similar IT role
- Experience working in a compliance-driven environment
- Experience administrating or supporting some or all of the following technologies is preferred:
    * Unix/Linux server operating systems and applications
    * Monitoring and Logging tools such as LogicMonitor and Sumo Logic
    * Amazon Web Services (EC2, S3, Route53)
    * Scripting (Bash, PowerShell, Python)
    * VMware vSphere
    * Orchestration and automation tools such as Ansible, Puppet, Chef, or AWS Systems Manager
    * Container technologies such as Docker, Kubernetes
    * Atlassian Software: Jira and Confluence