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Sr. Manager of Professional Services

Manager

Trintech | Professional Services

  • Responsible for managing a team of up to 10 resources in North America and APAC
  • Responsible for professional services budget, forecast, engagement staffing and management reporting
  • Responsible for client escalations and overall health of client relationship
  • Partner with sales to assist in explaining the value of services and providing detailed scoping
  • Define and / or drive initiatives to improve Trintech processes
  • Serve as an ambassador of Trintech’s dedication to customer satisfaction and service delivery
  • Collaborate across the organization to lead/ participate in initiatives that will provide continuous improvement
  • Hire and manage performance of resources within the PS team

    Who Are You

  • Customer Centric
  • Strong collaborator
  • Loves to innovate and pilot ideas
  • Clear communicator
  • Enjoys a fun natured, hard working environment
  • Background in FP & A or Consulting
Skills & Requirements

  • B.S. in Finance or Accounting
  • 7+ FP& A or Business Operations or Professional Services experience
  • Proven management of at least 7 resources
  • Ability to interact with senior members of customer’s accounting and finance teams, including C-level executives
  • Up to 25% travel