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QA Technician I - RAID

Experienced

MINDBODY | Product Development | San Diego, CA

JOB FAMILY SUMMARY: QA Technician I – RAID works with developers and business application users to develop comprehensive test plans and detailed test cases, including the use of automation, performance and test management tools. Develops, modifies, and executes software test plans, automated scripts and programs for testing. Analyzes and writes test standards and procedures. Maintains documentation of test results to assist in debugging and modification of software. Analyzes test results to ensure existing functionality and recommends corrective action. Consults with development engineers in resolution of problems.

 

JOB SUMMARY: QA Technician I – RAID manually confirms bugs within the software. They will try to recreate bugs, follow up on confirmed bugs, and learn new or existing features. Works closely with RAID team and Technical Support.

Skills & Requirements

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

· At least 1 year of experience in the MINDBODY software

· Passion for troubleshooting and problem solving

· Ability to work in a team environment

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

· Differentiate between software defects and requests, features, or limitations

· Leverages domain knowledge and documentation to determine if software is behaving as intended

· Gathers more information as needed from Technical Support Specialists, Gurus, or clients

· Works on research projects for various issues in the software

· Communicates to Customer Service when work items are resolved as Invalid, Duplicate, Unable to Recreate, or Request

· Assesses software defects for impact and severity to determine potential risk

· Escalates potentially major issues in a timely manner

· Recalls and appropriately uses a mass of learned skills and data about the world

· All other duties as assigned