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Customer Success Manager

Experienced

STATS PERFORM | Client Management

As a successful Customer Success Manager at Stats Perform, you’ll be responsible for ensuring the success of Stats Perform’s products within a designated book of accounts.  You will do this by building and managing meaningful client relationships with a consultative approach, allowing you to work closely with the customer in defining and delivering on their strategic goals.  You’ll leverage these relationships and your knowledge of your clients’ business – along with your knowledge of the sports industry and of Stats Perform’s product suites – to ensure that clients are receiving the maximum value of their licensed products and recognizing return on their investment with Stats Perform.

What You’ll Do:

  • Own the relationship with assigned clients – with responsibility for increasing adoption, ensuring renewability, and overseeing holistic customer satisfaction
  • Establish relationships with stakeholders across the customer organization, planning and driving the account strategy
  • Understand your assigned clients’ business objectives, allowing you to anticipate their needs and develop/deliver appropriate strategies inclusive of upsell opportunity identification
  • Work with clients to establish goals (KPIs), and aid the customer in achieving those goals
  • Conduct regular business reviews with customers to drive overall account health, including benchmarking, adoption, and best practice adherence
  • Verify and understand contracts, review deliverables and ensure terms and conditions are aligned with business policies
  • Gather product feedback and act as an advocate for your clients with internal development and production teams
Skills & Requirements

What You’ll Need:

  • Bachelor’s degree in business, marketing, or related field
  • 3+ years of Customer Success or related experience with a proven track record of success
  • Ability to prioritize, multi-task and efficiently manage the priorities of multiple clients simultaneously
  • Demonstrated ability to manage time and competing interests
  • Strong communication and presentation skills
  • A passion for sports and desire to impact the way these sports are managed and consumed

This role is available in Chicago or Durham

 

Stats Perform Core Values

One Team

We foster a culture of respect and collaboration to selflessly support and engage our teammates

Committed Players

We are proud and passionate about the work we do and our role in sport

Dedicated to Client Success

We keep our client’s goals at the center of everything we build and do; when our clients win, we win

Always Innovate

We aspire to innovate in all of our work to disrupt and shape the future of our industry

Be The Best

We have a relentless pursuit of getting the job done right and celebrating the results