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Program Manager, Professional Services


Vertafore | Professional Services

Vertafore is always looking for dynamic and passionate people to join our team! We have recently added a new career opportunity for a Program Manager to our Professional Services team. A Program Manager provides project management, software implementation expertise, insurance business and product knowledge to complex, strategic enterprise projects simultaneously, while delivering superior quality and value to our customers. 

As a Program Manager within our Professional Services organization you will be executing projects and service agreements for new and existing large customers.   You will be working multiple projects at the program level.  You will manage all components of the software implementation process of varying complexity. This includes acquiring resources and coordinating the efforts of team members, third-party partners and consultants.  You as the Program Manager are responsible and accountable for the delivery of our products to our largest and most strategic customers, you will act as the liaison between customer and internal teams, communicate project deliverables at all levels, and make sure items are executed on time and according to budget while ensuring outstanding client satisfaction and results.

Who are you:

·         You are experienced developing, defining and executing project plans and ensure project completion is on schedule, within budget, and of the appropriate quality standards for the project scope. 

·         You excel at managing customer expectations to successfully deliver program objectives

·         You’re excited about being the primary customer contact from project inception through project completion

·         You monitor schedule and cost performance throughout the life of the projects

·         You monitor project budget vs. actual and forecast resource requirements and project revenues and expenses

·         You have demonstrated an ability to proactively manage changes in project scope, identify potential issues/risks and devise contingency plans. Can demonstrate the ability to recognize risk and develop a mitigation plan

·         You develop and deliver progress reports, requirements documentation and presentations

·         You effectively communicate project expectations to team members and stakeholders in a timely and clear fashion

·         You delegate tasks and responsibilities to appropriate personal

·         You can manage multiple types of software implementations

·         You are empathetic and “read" people and situations well. You understand that helping customers meet their business goals is critical to success. You like to take care of people and help make their work easier. You are excellent at setting expectations and careful to deliver on your promises

·         You adjust to changing priorities and operate effectively in a fluid environment

·         You can mentor junior project managers with their projects

·         You have a proven track record of building client relationships in person and over the phone

·         You are experienced and can handle difficult and escalated situations with minimal leadership involvement

·         You will ensure a successful handoff to Customer Care team upon completion of implementation

·         You must be able to travel 25% throughout the year with possible weekend and non-standard project activity as needed

Skills & Requirements

Qualifications and Requirements:

·         Detail oriented; demonstrated ability to handle multiple priorities with efficiency and accuracy. Excellent planning, problem solving and organizational skills

·         Persuasive, encouraging and motivating with a positive attitude

·         You must have experience working through Enterprise level software deployments and shipping of software products

·         Proven track record for getting results by building strong relationships and partnerships, both with outside clients and internal staff. You promote accountability, foster trust. and are responsive to concerns or questions

·         Proficient with MS Office Tools (e.g., Outlook, Word, Excel, Project, PowerPoint)

·         Ability to troubleshoot and problem solve

·         Excellent presentation, written and verbal, communication skills: demonstrated ability to present to groups, clients, and executives

·         Prior program management or consulting experience implementing business software desired

·         Insurance industry experience preferred

·         5+ years of software implementation program management experience 

·         Experience working through software deployments

·         Bachelor's degree or equivalent experience

·         PMP or PMI Certification (desired but not required)

·         End-user experience with Insurance Software Systems is highly desirable